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Privacy Policy

Effective Date: 10/13/2025

Sparks Heating & Air (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website at https://sparksheatingair.com, contact us, or sign up to receive text messages.

1. Information We Collect

We collect personal information you provide directly to us, including:

  • Full name
  • Email address
  • Phone number
  • Message contents submitted via web forms

We also collect certain technical data automatically, such as:

  • IP address
  • Browser type and version
  • Pages visited
  • Time spent on site
  • Referral sources

This data is collected via tools like Google Analytics and Google Tag Manager.

2. How We Use Your Information

  • Respond to service inquiries
  • Schedule appointments
  • Send appointment reminders and updates
  • Deliver promotional offers (if opted in)
  • Improve website functionality and user experience

3. SMS Communications and Consent

By submitting our contact form and signing up for texts, you consent to receive text messages from Sparks Heating & Air at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.

4. Sharing of Information

We do not sell your personal information.

We may share data with trusted service providers solely to operate our business, such as:

  • Appointment management platforms (e.g., ServiceTitan)
  • Email and SMS delivery services
  • Analytics platforms like Google Analytics

We do not share mobile opt-in details with third parties for their own marketing purposes.

5. Verbal Opt-In for SMS Communications

Sparks Heating & Air also collects opt-in consent verbally from customers. Customers may opt in to receive messages either in person at our physical location (1465 Terminal Way, Suite 5, Reno, NV 89502) or over the phone by calling (775) 359-6700.

When a customer is registered for the first time, our staff is trained to ask if they would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job-completion surveys. Customers are verbally informed that:

  • Message and data rates may apply
  • Message frequency may vary
  • They can text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent
  • Their information will not be shared with third parties

6. Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect your personal information. However, no internet transmission is 100% secure.

7. Your Rights and Choices

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Opt out of marketing communications at any time

To stop receiving promotional emails, you may click the “unsubscribe” link included at the bottom of our messages.
To stop receiving text messages, reply STOP, CANCEL, or UNSUBSCRIBE to any message you receive from us. Standard message and data rates may apply.

To make a request or exercise your rights, contact us at info@sparksair.com.

8. Contact Information

If you have questions about this Privacy Policy or our data practices, contact us at:

Sparks Heating & Air
1465 Terminal Way, Suite 5
Reno, NV 89502
Phone: (775) 359-6700
Email: info@sparksair.com

For details about our SMS Terms & Conditions, including consent and opt-out instructions, please see the our Terms & Conditions page.